Generating an ideas economy

Tapping into the innovation of our staff provides an excellent opportunity to capture grassroots ideas that can potentially deliver great efficiency rewards for our customers.

In 2014-15, we continued to draw on the rich insight of our internal innovation database, where staff can leave their suggestions and thoughts to improve processes for a better service delivery. More than 130 ideas were raised – an average of 11 a month – focusing on three main areas:

  • Reduce waste, delays and red tape,
  • Improve customer experiences, and
  • Help staff do their job more efficiently

These ideas are rated based on what will deliver the biggest gains for our customers – thereby securing the best possible return on our investment in terms of time and effort.